We discuss all sorts of topics on this podcast. Perhaps something from the index will catch your fancy
A
- ACAS (1)
- accountability without authority (1)
- adaptability (1)
- adaptable team framework (1)
- Adrian Swinscoe (1)
- advocates (1)
- agile (1)
- Albert Einstein (1)
- Alex Alexander (1)
- Amanda Gilbert (10)
- Amazon (1)
- ambiguity (1)
- Amy Cuddy (1)
- analysis paralysis (1)
- Andy Warren (1)
- annual reviews (1)
- anxiety (1)
- Aravind Eye Hospital (1)
- artificial intelligence (8)
- assumptions (2)
- atomic habits (1)
- authenticity (4)
- automation (3)
- autonomy (1)
B
- backlog management (3)
- bad behaviour (2)
- bad bosses (2)
- Barings Bank (1)
- baseball (1)
- behavioral interviews (1)
- behaviours (1)
- belonging (3)
- bereavement (2)
- Bernie Smith (2)
- BHAG (1)
- biology (1)
- blame (3)
- blind compliance (1)
- blue chips and white chips (1)
- body language (1)
- bonuses (1)
- book review (4)
- Boris Johnson (1)
- bosses know best (1)
- brain health (1)
- brainpower (1)
- Brexit (1)
- Brian Clough (1)
- budgets (2)
- bureaucracy (2)
- burnout (6)
- business growth (1)
- business improvement (1)
- business strategy (3)
- business systems (4)
- business transformation (2)
C
- call center (1)
- candle problem (1)
- canoe theory (1)
- capability (2)
- capacity management (6)
- capital investment (1)
- career advice (8)
- career change (1)
- career choices (3)
- career clarity (1)
- career development (6)
- career regrets (1)
- career transition (1)
- Carol Dweck (1)
- certification (1)
- Chairman Mao (1)
- Challenger disaster (1)
- change management (2)
- charisma (1)
- Charles Irvine (1)
- chatbots (3)
- cheating (6)
- checklists (1)
- cheeseless pizza (1)
- children (1)
- China (1)
- choices (2)
- cholera (1)
- clarity (4)
- cleverest person in the room (1)
- coaching (8)
- collaboration (6)
- communication (20)
- company values (2)
- compassionate cultures (1)
- competence (1)
- competition (2)
- competitive advantage (2)
- competitors (1)
- complaints (1)
- complexity (1)
- concentration (1)
- confidence (1)
- conflict (8)
- conformity (1)
- contact centres (5)
- continuous improvement (8)
- continuous learning (1)
- contracts (1)
- control (2)
- corporate bollocks (14)
- corporate hypocrisy (3)
- corporate identity (1)
- corporate inertia (1)
- corporate jargon (1)
- corporate language (1)
- corporate myths (2)
- corporate noise (1)
- corporate social responsibility (1)
- corporate stress (3)
- corporate treacle (1)
- correlation and causation (1)
- cost of poor quality (1)
- cost saving (16)
- cost versus service (1)
- Covid-19 (3)
- creating the right environment (1)
- creativity (2)
- credibility (1)
- critical thinking (1)
- cross-functional processes and cross-process functions (1)
- curiosity (4)
- customer experience (5)
- customer intentions (1)
- customer journeys (2)
- customer satisfaction (3)
- customer service (5)
- customer service agents (1)
- customer value (1)
- cynicism (1)
D
- Dan Pink (2)
- Darzi Report (2)
- dashboards (1)
- data analysis (4)
- data privacy (1)
- data quality (2)
- Dawn Wray (3)
- decentralised versus centralised (1)
- decision making (9)
- delegating (1)
- delegation (1)
- demand (2)
- Deming Alliance (1)
- demotivation (1)
- Denial (1)
- difficult conversations (2)
- difficult people (1)
- digital transformation (1)
- digitisation (2)
- dignity (1)
- discretionary effort (1)
- distractions (1)
- diversity (4)
- DOGE (1)
- Dominic Cummings (1)
- Donald Trump (1)
- DPD (3)
- dysfunctional culture (2)
E
- earning more money (1)
- East of England Ambulance Service (1)
- education (3)
- effectiveness (1)
- efficiency (3)
- efficiency vs. innovation (1)
- efficiency vs effectiveness (2)
- ego (5)
- Eisenhower matrix (1)
- electric vehicles (1)
- Elon Musk (2)
- email (1)
- emotional intelligence (4)
- emotional triggers (5)
- emotions (2)
- empathy (3)
- employee autonomy (1)
- employee disengagement (1)
- employee engagement (23)
- employee experience (1)
- employee ideas (2)
- employee morale (4)
- employee retention (1)
- employee support (1)
- Encarta (1)
- energy limiting conditions (2)
- Enron (1)
- entitlement (1)
- entrepreneurship (1)
- environmental impact (1)
- Erlang formula (1)
- evidence based management (3)
- evolution (1)
- exams (1)
- executive bonuses (1)
- exercise (1)
- extrinsic motivation (1)
F
- Facebook (1)
- failure demand (4)
- fear (2)
- fear of change (1)
- fear of failure (1)
- FedEx (1)
- feedback (15)
- Fermi estimate (1)
- fessing up (1)
- fiddling the figures (1)
- finish what you start (1)
- fire breaks (1)
- firefighting (2)
- first contact resolution (2)
- five whys (3)
- fix what you can fix (1)
- flow state (3)
- focus (4)
- forced distribution (2)
- Formula One (2)
- four-day week (1)
- fraud (1)
- front line manager (2)
- front office back office (1)
- fruit baskets (1)
- fuddles (1)
- future of work (1)
G
- gap analysis (1)
- Gemini A.I. (1)
- General Electric (1)
- gestalt therapy (3)
- getting things done (3)
- Giff Gaff (1)
- goal setting (3)
- golden handcuffs (1)
- good bosses (1)
- Goodhart’s law (1)
- good service costs less (2)
- Google (1)
- go see (5)
- governance (4)
- Graeme Rainbird (1)
- graphs (1)
- gratitude (1)
- grief (1)
- groupthink (4)
- growth mindset (1)
H
- habits (2)
- handle time (2)
- handoffs (1)
- head-hunters (1)
- healthcare (2)
- hero complex (1)
- hero culture (1)
- Hershey (2)
- hierarchy (1)
- highlights (2)
- high performers (1)
- high performing teams (4)
- HiPPO (1)
- history (1)
- holacracy (1)
- HR initiatives (1)
- HS2 (1)
- Hugh Alley (1)
- human connection at work (1)
- human in the machine (2)
- human peacocking (1)
- human resources (4)
- humility (1)
- hybrid working (5)
- hypothesis testing (1)
I
- ice hockey (1)
- illness (1)
- improvement opportunities (1)
- incentives (5)
- indecisive (1)
- industry experience (1)
- influence (2)
- information overload (1)
- information technology (6)
- infrastructure (1)
- innovation (7)
- insecurities (1)
- inspiration (1)
- Institute of Customer Service (1)
- integrity (1)
- intentional decisions (2)
- internal focus (1)
- interpersonal relationships (14)
- intrinsic motivation (2)
- introduction (1)
- introverted leaders (1)
- Investment (1)
- iPad (1)
J
- James Carrier (1)
- jargon (1)
- JFK (1)
- job change (1)
- job for life (1)
- job function (1)
- job hunting (1)
- job loss (1)
- job performance (2)
- job satisfaction (7)
- job security (1)
- John Lewis (1)
- John Seddon (1)
- joy in work (3)
- Julian Birkenshaw (1)
- jump the shark (2)
K
- karma (1)
- key performance indicators (1)
- KFC (1)
- know it all (1)
- Kodak (1)
- Kouzes and Posner (1)
- KPIs (2)
- Kraljic matrix (1)
L
- labour rate (1)
- leadership (24)
- leadership development (4)
- leadership dilemmas (1)
- leadership humility (1)
- leadership models (1)
- leadership skills (1)
- leadership styles (1)
- leading indicators (1)
- league tables (1)
- lean (1)
- learning (5)
- learning and development (1)
- learning from failure (1)
- learning new skills (1)
- Leeds City Council (1)
- Lehman Brothers (1)
- less is more (1)
- lilo (1)
- limiting beliefs (1)
- listening (2)
- Liverpool Football Club (1)
- loneliness (1)
- long term view (2)
M
- make it easy (1)
- make your own luck (2)
- mammalian needs (1)
- Managed by Morons (1)
- management (7)
- management truths (2)
- managers know best (1)
- manage your manager (2)
- managing people (1)
- managing upwards (3)
- manipulative (1)
- manufacturing (1)
- marginal gains (2)
- Mars (1)
- Maslow’s hierarchy of needs (1)
- mastery (1)
- matrix management (1)
- Maverick (1)
- meaning (1)
- measures (3)
- meetings (3)
- mental blocks (1)
- mental health (4)
- mentoring (2)
- micromanagement (3)
- Microsoft (1)
- middle management (1)
- midlife crisis (1)
- Mihály Csikszentmihalyi (1)
- Mike Rother (1)
- mindfulness (1)
- mindset (3)
- mission statements (1)
- mitigating weaknesses (1)
- modern workplaces (1)
- Monty Don (1)
- moods (2)
- moral high ground (1)
- motivation (13)
- mutuality (1)
N
- NASA (1)
- National Health Service (5)
- negotiation (2)
- Netflix (1)
- networking (4)
- neuro-linguistic programming (1)
- neuro linguistic programming (1)
- new job (1)
- Newport News Shipbuilding (1)
- new team (1)
- Nigel Mansell (1)
- not invented here (1)
- Nottinghamshire Libraries (1)
- NPS (3)
O
- objectives (2)
- objectivity (1)
- occupancy (1)
- office mandates (1)
- office politics (10)
- office psychopaths (1)
- office survival (1)
- off shoring (1)
- Ohno circle (1)
- online servicing (1)
- operational definition (1)
- operations (2)
- opportunity cost (1)
- optimisation (1)
- optimism bias (2)
- organisational behaviour (7)
- organisational change (3)
- organisational culture (27)
- organisational design (1)
- organisational development (1)
- organisational excellence (1)
- organisational norms (1)
- outcome focus (1)
- outside in thinking (1)
- outsourcing (7)
- outtakes (1)
- over-collaboration (1)
- overcoming fear (3)
- overcommitment (2)
P
- pareto principle (2)
- partnership (1)
- passive-aggressive (1)
- Patricia Brooks (1)
- Paul Polman (1)
- people-pleasing (1)
- people capability (2)
- people management (1)
- perfection (1)
- performance appraisal (2)
- performance improvement (10)
- performance management (9)
- performance punishment (1)
- perma+4 framework (1)
- personal branding (1)
- personal development (14)
- personal motivation (1)
- personal values (3)
- physiology (1)
- picking your battles (1)
- plan do check act (1)
- planning fallacy (1)
- poor management (3)
- Post Office (2)
- power dynamics (2)
- practice (1)
- prayer of serenity (1)
- predicting behaviour (1)
- presenteeism (2)
- prioritisation (2)
- private jets (1)
- proactive management (1)
- problem solving (5)
- process improvement (8)
- process management (1)
- process owners (1)
- procurement (1)
- productivity (12)
- professional development (6)
- project management (6)
- project review (1)
- promotion (2)
- psychological safety (9)
- psychology (2)
- public sector (2)
- punctuality (1)
- purpose (31)
Q
- quality improvement (1)
- quality of life (1)
- questioning skills (2)
- quick fixes (1)
- quick wins (1)
R
- Rachael Edmondson-Clarke (2)
- rapid response vehicles (1)
- realpolitik (1)
- realtionship management (1)
- recency bias (2)
- recruitment (4)
- reduced hours (1)
- redundancies (5)
- reframing your attitude (1)
- regulating emotions (1)
- relative ranking (1)
- remote work (1)
- resilience (2)
- reward and recognition (5)
- rewarding failure (1)
- rework (1)
- Ricardo Semler (1)
- Rishi Sunak (1)
- risk management (4)
- road rage (1)
- role design (1)
- roles and responsibilities (3)
- Rolls Royce service (1)
- Ronseal service (1)
- root cause analysis (1)
- Russia Ukraine War (1)
S
- Sainsbury’s (1)
- salami slicing (1)
- salaries (1)
- sales (1)
- sales rates (1)
- saying no (1)
- scenario planning (1)
- scientific management (1)
- scope (1)
- season recap (1)
- self-censorship (1)
- self awareness (9)
- self importance (1)
- self improvement (3)
- self leadership (1)
- self regulation (3)
- senior management (2)
- service economy (1)
- service failure (1)
- service improvement (1)
- service organisations (1)
- service profit chain (1)
- service quality (2)
- service recovery (1)
- seven habits (2)
- sex (1)
- Seán Keane (1)
- sharks and dolphins (1)
- short-term thinking (4)
- showboating (1)
- silo thinking (4)
- simplification (2)
- single loop double loop (1)
- Sir John Harvey Jones (1)
- six sigma (1)
- skills (1)
- small business (1)
- small wins (1)
- SMART goals (2)
- social awareness (1)
- social media promotion (1)
- speaking truth to power (2)
- sponsorship (1)
- stakeholder management (3)
- standardisation (1)
- status (2)
- stereotypes (1)
- steroids (1)
- Steve Shutts (1)
- stop the boats (1)
- storytelling (2)
- strategic partners (1)
- streamlining (1)
- strengths (3)
- stress management (3)
- Suez Canal (1)
- supplier management (4)
- supply chain (2)
- system dynamics (2)
- systems thinking (13)
T
- talent management (1)
- talent pool (1)
- target operating model (1)
- targets (13)
- task management (2)
- teaching (1)
- team building (4)
- team charters (1)
- team dynamics (8)
- team management (7)
- teamwork (8)
- technical expertise (1)
- technically correct (1)
- technical vs soft skills (1)
- technology in business (1)
- telephony (1)
- templates (1)
- temporary staff (1)
- test and learn (6)
- thank you cards (1)
- the biggest problem of all (1)
- the first 90 days (1)
- therapy (2)
- Thinking Fast and Slow (1)
- Three (1)
- three envelopes (1)
- three letter acronym (1)
- thriving at work (2)
- Tiger Woods (1)
- TikTok (1)
- time costs money (1)
- time management (2)
- toe the company line (1)
- Tour de France (1)
- toxic leadership (3)
- toyota kata (1)
- training (5)
- transferable skills (1)
- transformation (3)
- transformational leadership (2)
- transparency (2)
- travel and entertainment (1)
- treating people fairly (1)
- treat people like adults (1)
- trust (5)
- Trustpilot (1)
- turkeys don’t vote for Christmas (1)
- Twitter (1)
U
- underperformance (1)
- unemployment statistics (1)
- Unilever (1)
- unintended consequences (3)
- upskilling (1)
- utilisation (1)
V
- validation (1)
- value demand (1)
- values (5)
- values conflict (1)
- variation (4)
- Vick Grimes (1)
- Viktor Frankl (1)
- Virgin Media (2)
- Virgin Mobile (1)
- virtue signalling (1)
- visibility (1)
- visual analysis (1)
- Volkswagen (1)
- vulnerable customers (1)
W
- W. Edwards Deming (2)
- WAIT (2)
- waste (4)
- weaknesses (2)
- well-being (7)
- whistleblowing (1)
- WIIFM (1)
- Wikipedia (1)
- willful blindness (1)
- win-lose (1)
- win-win (2)
- work-life balance (8)
- work creation (2)
- workload (3)
- work mitigation (4)
- Workout (1)
- workplace behaviour (1)
- workplace bullies (1)
- workplace flexibility (1)
- workplace honesty (2)
- workplace policies (2)
- workplace politics (1)
- workplace survival (1)
- workplace vitality (1)
- work shadowing (1)
- work smarter (1)
Y
- year-end (1)
Z
- Zurich (1)
1
- 100-year life (1)
