Season 2 – Episode 9: Changing People's Thinking is Hard. With Rob Wilson. A second episode, in which Rob Wilson (Co-Founder of Service Economics) shares his insights into Systems Thinking – an approach that can help transform how businesses work. We discuss how you can change the way you think about your system (or organisation) to improve customer and staff outcomes. Rob's advice is easy to understand and pragmatic, and it's immediately apparent how it will radically improve performance. Plus, you don't need to wait for the next Apple Event (pun intended) to find out what the must-have gadget is this Autumn, as James shares his latest acquisition! To find out more, … [Read more...]
What is Systems Thinking?
Season 2 Episode 8: Rob Wilson Explains This week, we are lucky to have Rob Wilson, Co-Founder of Service Economics, as a special guest. Rob has 20+ years of experience leading and transforming service operations across various sectors and is an expert in Systems Thinking. This approach can help transform how you think about doing your job, and it has some stunning results. However, it has been surrounded by mystique and cynicism, as highlighted by the first rule of Systems Thinking – never talk about Systems Thinking! Rob breaks this 'rule' and shows us behind the curtain to understand more about this method and some of the challenges it can help us solve. You'll also get … [Read more...]