Season 2 – Episode 9: Changing People’s Thinking is Hard. With Rob Wilson.
A second episode, in which Rob Wilson (Co-Founder of Service Economics) shares his insights into Systems Thinking – an approach that can help transform how businesses work.
We discuss how you can change the way you think about your system (or organisation) to improve customer and staff outcomes. Rob’s advice is easy to understand and pragmatic, and it’s immediately apparent how it will radically improve performance.
Plus, you don’t need to wait for the next Apple Event (pun intended) to find out what the must-have gadget is this Autumn, as James shares his latest acquisition!
To find out more, contact James, Jimmy or Rob.
Rob has spent his career leading and transforming large-scale service operations for companies such as Aviva, RAC, Marsh, and Hyperoptic.
During the latter stages of his career at Aviva, Rob became Systems Thinking Director, responsible for leading a team of internal consultants charged with implementing Systems Thinking as a way of thinking and working across Aviva’s global businesses. He has worked with teams worldwide, from Hong Kong and Singapore to France and Italy, helping frontline teams and senior leaders think differently about how they run their operations—delivering £millions in cost savings and improving CX along the way.
He lives in Norfolk with his family and is an avid Norwich City supporter.
Connect with Rob on LinkedIn or visit Service Economics' website to learn more.
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