Season 3 – Episode 028: With Ed Wells Let’s be honest: most managers don’t know how to solve problems. They spend their days firefighting issues they don’t understand, slapping on plasters, and praying the next disaster waits until they are on holiday. Enter Ed Wells, Chief Strategy Officer of What Caused This, who’s here to explain why your organisation’s approach to problem-solving is probably as effective as the proverbial chocolate teapot. This episode explains the messy, often ignored world of root cause analysis—not just as a buzzword, but as a way to stop repeating the same mistakes. Ed breaks down why complexity isn’t going away, why your quick-fix mentality is costing you more … [Read more...]
Do You Really Need Process Improvement?
Season 3 – Episode 10 In the latest episode of "A Job Done Well," James Lawther and Jimmy Barber confront a polarising topic: Process Improvement. They tackle the central debate—is it essential for organisational health, or simply bureaucratic overhead? 1. The Core Conflict: Necessity vs. Bureaucracy Jimmy admits to a strong aversion to "process," associating it with endless documentation. James argues the opposite: that effective processes are the indispensable structures supporting successful businesses. The hosts explore the common resistance to process and why, despite its reputation, it remains fundamental to achieving results. 2. Actions for Better … [Read more...]
Can You Make Work a Source of Vitality?
Season 3 – Episode 5: With Ben Simpson Do you end each day full of energy or drained and in need of recovery? This week's guest, Ben Simpson, believes that our working lives should be a source of vitality, and not something we have to recover from, and he shares his insights on how to achieve that. Ben is the Chair of the Deming Alliance in the UK and co-founder of VitalOrg, so he knows plenty about what makes organisations and people tick. Plus, you hear from hosts James Lawther and Jimmy Barber to see if their working lives were ever a source of vitality. If that isn't enough, James takes a walk down memory lane, visiting universities with his daughter, whilst Jimmy is just back … [Read more...]
Making A.I. Work for You
Season 3 – Episode 1: With James Crawford We're back for season 3 with a muddle of James's! To kick the season off, hosts James Lawther and Jimmy Barber explore how we can all use artificial intelligence at work with special guest James Crawford. Unless you're living under a rock, you'll be aware of the promise of AI revolutionising the workplace. This tends to focus on how organisations, governments, or public services will utilise AI and automate various jobs. Today, we explore how we as individuals can use AI to help us get ahead and revolutionise how we work. AI expert James Crawford shares his 5P's model and also explains which AI systems work best for specific jobs. He then … [Read more...]
The Power of Innovation
Season 2 – Episode 42 In this episode, James Lawther and Jimmy Barber delve into the topic of innovation, dispelling common misconceptions and emphasising its true value in enhancing performance and enjoyment at work. They share personal experiences and discuss both successful and failed innovations, highlighting the importance of involving all employees in the innovation process. They then also discuss the necessary cultural and procedural changes required to create a genuinely innovative environment. Tune in for practical tips on generating ideas, testing them, and scaling successful innovations. Don't just leave it to the 'Innovation Team', everyone has a role to … [Read more...]