Season 3 – Episode 023: With Paul Howley This week, Jimmy and James are joined by Paul Howley—a former radio astronomer turned corporate transformation expert—to dismantle the myth that technology is the answer to all organisational change. Here’s the truth: it’s not. With 36 years of experience across airlines, utilities, and financial services, Paul explains why most tech-driven transformations fail (70% of them, according to McKinsey) and how middle managers can deliver real change without a single line of code. The episode exposes the absurdity of chasing AI, new platforms, and digital tools as quick fixes. Instead, Paul shares a case study from financial services where a mortgage … [Read more...]
Do You Really Need Process Improvement?
Season 3 – Episode 10 In the latest episode of "A Job Done Well," James Lawther and Jimmy Barber confront a polarising topic: Process Improvement. They tackle the central debate—is it essential for organisational health, or simply bureaucratic overhead? 1. The Core Conflict: Necessity vs. Bureaucracy Jimmy admits to a strong aversion to "process," associating it with endless documentation. James argues the opposite: that effective processes are the indispensable structures supporting successful businesses. The hosts explore the common resistance to process and why, despite its reputation, it remains fundamental to achieving results. 2. Actions for Better … [Read more...]
Making A.I. Work for You
Season 3 – Episode 1: With James Crawford We're back for season 3 with a muddle of James's! To kick the season off, hosts James Lawther and Jimmy Barber explore how we can all use artificial intelligence at work with special guest James Crawford. Unless you're living under a rock, you'll be aware of the promise of AI revolutionising the workplace. This tends to focus on how organisations, governments, or public services will utilise AI and automate various jobs. Today, we explore how we as individuals can use AI to help us get ahead and revolutionise how we work. AI expert James Crawford shares his 5P's model and also explains which AI systems work best for specific jobs. He then … [Read more...]
The Power of Innovation
Season 2 – Episode 42 In this episode, James Lawther and Jimmy Barber delve into the topic of innovation, dispelling common misconceptions and emphasising its true value in enhancing performance and enjoyment at work. They share personal experiences and discuss both successful and failed innovations, highlighting the importance of involving all employees in the innovation process. They then also discuss the necessary cultural and procedural changes required to create a genuinely innovative environment. Tune in for practical tips on generating ideas, testing them, and scaling successful innovations. Don't just leave it to the 'Innovation Team', everyone has a role to … [Read more...]
How Can Systems Thinking Help You?
Season 2 – Episode 9: Changing People's Thinking is Hard. With Rob Wilson. A second episode, in which Rob Wilson (Co-Founder of Service Economics) shares his insights into Systems Thinking – an approach that can help transform how businesses work. We discuss how you can change the way you think about your system (or organisation) to improve customer and staff outcomes. Rob's advice is easy to understand and pragmatic, and it's immediately apparent how it will radically improve performance. Plus, you don't need to wait for the next Apple Event (pun intended) to find out what the must-have gadget is this Autumn, as James shares his latest acquisition! To find out more, … [Read more...]