Season 2 – Episode 27: We Explain to Elon How To Make Money. 'The wise learn not only from their own mistakes but also from the missteps of others.' In this episode, we discuss the challenges faced by the US Department of Government Efficiency (DOGE) as it attempts to cut federal spending and modernise technology under President Trump's agenda. We discuss Elon Musk's cost-saving playbook, the risks of the approach, and most importantly, some suggestions on better ways of saving cost - by focusing on purpose, finding the right opportunities and listening to employees. Could we do a better job than Elon? Have a listen and you decide! Plus, you'll discover James's latest … [Read more...]
Building Capability
Season 2 – Episode 010: The Magic Bullet This week, we discuss the often shortsighted cost-cutting measures companies adopt to hit their targets and the flawed logic behind these strategies. What might appear to be an immediate saving usually leads to more significant issues down the line. Instead of superficial cuts, we will explain the catch-all strategy to fix all your operational and financial woes. Are we snake-oil salesmen, or do we know the solution? Listen in and decide for yourself. To find out more, contact James, Jimmy. … [Read more...]
Supplier Management
Season 1 – Episode 24: Unlock Value by Turning Suppliers Into Partners Every organisation relies on others to be successful. So this week, we discussed the importance of suppliers in delivering on your purpose, strategy, and performance, as well as why most organisations create relationships with their suppliers that don't work for either party. We suggest seven golden rules for turning 'suppliers' into 'partners'. Follow these 'rules' to unlock value, performance, and innovation and create a better working environment. You will always be hamstrung trying to deliver to your customers without your suppliers, so work towards mutually satisfying relationships. … [Read more...]
Contact Centre Cost Saving
Season 1 – Episode 21: James's Magic Formula This week, we unlock the mystery of cost savings with James's formula for making savings thoughtfully without damaging service—doubters, listen on! We argue that this is something we will all face at some point in our careers, so it's best to get on the front foot and do it the right way. James has spent decades (he is that old!) working out the most effective way of approaching cost saving, and here he shares his approach so you can avoid some of the mistakes we've made in the past. If you need help becoming more efficient and effective and reducing costs, contact jimmy@ajobdonewell.com or james@ajobdonewell.com. … [Read more...]
How to Solve the Cost vs Service Conundrum
Season 1 – Episode 9: It Is Much Easier Than You Think This week, we tackle the challenge of balancing cost and service delivery. Organisations and teams often struggle with this challenge, so we explore why and then explain how you can have your cake and eat it too. If you enjoy this episode, please check out our other episodes, follow, like and review the show. If you have any questions, comments or thoughts on what we discuss, please drop us a line at Jimmy@ajobdonewell.com or James@ajobdonewell.com Further Information Cost Versus Service Quality Handout. Transcript James: 0:03 hello, I'm James. Jimmy: 0:04 Hi, I'm Jimmy. James: 0:05 Welcome to A … [Read more...]