Season 3 – Episode 028: With Ed Wells Let’s be honest: most managers don’t know how to solve problems. They spend their days firefighting issues they don’t understand, slapping on plasters, and praying the next disaster waits until they are on holiday. Enter Ed Wells, Chief Strategy Officer of What Caused This, who’s here to explain why your organisation’s approach to problem-solving is probably as effective as the proverbial chocolate teapot. This episode explains the messy, often ignored world of root cause analysis—not just as a buzzword, but as a way to stop repeating the same mistakes. Ed breaks down why complexity isn’t going away, why your quick-fix mentality is costing you more … [Read more...]
Do You Really Need Process Improvement?
Season 3 – Episode 10 In the latest episode of "A Job Done Well," James Lawther and Jimmy Barber confront a polarising topic: Process Improvement. They tackle the central debate—is it essential for organisational health, or simply bureaucratic overhead? 1. The Core Conflict: Necessity vs. Bureaucracy Jimmy admits to a strong aversion to "process," associating it with endless documentation. James argues the opposite: that effective processes are the indispensable structures supporting successful businesses. The hosts explore the common resistance to process and why, despite its reputation, it remains fundamental to achieving results. 2. Actions for Better … [Read more...]
How to Create a High-Performing Team (Part 1)
Season 3 – Episode 9: With Elana Friedman Elana Friedman, an expert in organisational development and team dynamics, joins James Lawther and Jimmy Barber this week to discuss the secrets of high-performing teams. Elana shares her journey from South Africa to the UK, and how her experiences shaped her desire to help teams and organisations thrive. Together, the hosts and Elana explore the Adaptable Team Framework model and the elements that drive team success: clear outcomes, practical actions, and the right mindset. Some of the key points include: This episode is packed with insights, real-world examples, and actionable tips for anyone looking to boost their team’s performance and … [Read more...]
How to Make Difficult Conversations Easy
Season 3 – Episode 7: With Amanda Gilbert In this episode of "A Job Done Well," James Lawther and Jimmy Barber are joined by learning and development expert Amanda Gilbert to tackle a topic we all face but often dread: difficult conversations at work (and beyond).After a quick catch-up (including university choices and Jimmy’s book recommendation for every man who has a mother), the team discuss why tough conversations feel so challenging—and how we can handle them better. Amanda introduces the "Ladder of Inference" model, helping us see how our assumptions and stories can unnecessarily escalate situations (including James’ run-in with a taxi driver!). Amanda shows how quickly we can jump … [Read more...]
Mastering Collaboration
Season 2 – Episode 30: With Amanda Gilbert In this episode, we are joined by Amanda Gilbert, and we dive deep into collaboration in the workplace. We discuss the importance of collaboration, how to achieve it, and the common corporate pitfalls that can prevent it. We share practical steps for setting up collaborative environments, building trust among team members, and achieving shared goals. We also highlight real-world examples of successful collaboration and provide insights on leveraging collaboration tools and techniques. Tune in to learn how to enhance your team's performance and achieve better results through effective collaboration. Plus, we discuss what treats Mrs … [Read more...]