Season 2 – Episode 41: What Do the Computers Think? In this episode, hosts James Lawther and Jimmy Barber discuss the impact of AI on contact centres and back-office jobs. This follows a question from Rob, a member of the audience, who asked about the potential for AI to reduce contact centre jobs by a claimed 80-90% in the next year or two. The hosts share insights from a former guest, Alex Alexander's AI team, and James interviews Google's Gemini to discover if the AI themselves believe they will put us all out of a job. This is all balanced with a bit of real-world experience of tech transformations. Check out the episode and see what they conclude - Are the robots taking … [Read more...]
Building Capability
Season 2 – Episode 010: The Magic Bullet This week, we discuss the often shortsighted cost-cutting measures companies adopt to hit their targets and the flawed logic behind these strategies. What might appear to be an immediate saving usually leads to more significant issues down the line. Instead of superficial cuts, we will explain the catch-all strategy to fix all your operational and financial woes. Are we snake-oil salesmen, or do we know the solution? Listen in and decide for yourself. To find out more, contact James, Jimmy. … [Read more...]
Coping With Redundancy
Season 1 – Episode 28: How to Survive and Thrive Being made redundant is a possibility that we all may face. It's one of the most challenging experiences in our working lives. In our discussions, we share insights and personal experiences about the highs and lows encountered, how we've coped, and strategies that have enabled us to survive and prosper after redundancy. The taboos linked with redundancy and the feelings this generates are still not discussed openly enough. By examining this, we hope some of our experiences will either resonate with you or help you prepare for when the experience happens to you. Further Information Acas—Acas gives employees and employers free, … [Read more...]
Leading Through Redundancy
Season 1 – Episode 27: Remember You Are Human Are you grappling with one of the most formidable leadership challenges? At some point in our careers, we must navigate the complexities of guiding a team through redundancy. There are numerous scenarios and types of programmes, from wholesale organizational failures to individual exits, and each has its nuances. However, a constant throughout is the critical role of leading people and teams effectively during this time. It can profoundly affect individuals' lives and their perception of you as a leader. Today, our favourite leadership expert, Amanda Gilbert, is here as we discuss our experiences and offer our top insights and … [Read more...]
Are Reorganisations the Solution to All Your Problems?
Season 1 – Episode 11: The Wizardry of the Reorg This week, we discuss the 'silver bullet' or ‘management magic’ that is a reorganisation or a restructuring. Some of the highlights/lowlights are: If you enjoy this episode, please like, follow and share the show. If you have any questions on this topic or need help solving your issues with reorgs (or just want to improve performance), get in touch via Jimmy@ajobdonewell.com or James@ajobdonewell.com Transcript James: 0:03 hello, I'm James. Jimmy: 0:04 Hi, I'm Jimmy. James: 0:05 Welcome to A Job Done Well, the Right, good morning, how are you doing? Jimmy: 0:14 Hi, James. Yeah, I'm … [Read more...]