Season 2 – Episode 25: With Bernie Smith Bernie Smith, KPI guru, is back to help us find 'gold bars' - those vital measures that drive business success. Bernie shares a simple three-step method for unlocking those gold bars, using examples as diverse as predicting an international incident from pizza sales data, spotting a COVID outbreak using scented candle complaints, and calculating the number of piano tuners in Chicago. Despite being an analytical love fest, this is one of our most entertaining and informative episodes. (They only briefly discuss celery cell growth and paper moisture levels!) Further Information A single point of contact for Bernie and his … [Read more...]
KPI’s – Your Optional Unfair Advantage
Season 2 – Episode 24: With Bernie Smith This week, we are joined by KPI Guru Bernie Smith - world-renowned expert and author of 21 books...Bernie has made a career out of successfully helping people from across the globe to identify how they use KPIs to unlock performance. In this first episode, Bernie shares how to identify the KPIs that will give you the edge with practical insights and engaging stories. It is hard to believe that KPIs can be so interesting. And, of course, we'll get another dose of smugness from James as his Volvo and its heated seats give him the edge this winter! Next week, Bernie will be back to help us unlock the 'gold bar' KPIs. Further Information A … [Read more...]