Season 2 – Episode 38: Examples and Solutions From Snakes to Microwave Ovens In this episode, hosts James Lawther and Jimmy Barber study unintended consequences and how they affect you personally and in business. Their discussion ranges from Donald Trump’s tariffs to the introduction of Cane Toads in Australia and the invention of the microwave oven. They also share the unintended consequences that have impacted them personally (both positively and negatively). Most importantly, the hosts also explore why these things happen and how to avoid them from derailing your work. As a bonus, you can learn about the perils of gardening and the joy of realising that you have stopped … [Read more...]
What is Systems Thinking?
Season 2 Episode 8: Rob Wilson Explains This week, we are lucky to have Rob Wilson, Co-Founder of Service Economics, as a special guest. Rob has 20+ years of experience leading and transforming service operations across various sectors and is an expert in Systems Thinking. This approach can help transform how you think about doing your job, and it has some stunning results. However, it has been surrounded by mystique and cynicism, as highlighted by the first rule of Systems Thinking – never talk about Systems Thinking! Rob breaks this 'rule' and shows us behind the curtain to understand more about this method and some of the challenges it can help us solve. You'll also get … [Read more...]