Season 2 – Episode 34: Be Happy and Successful at Work In this episode, hosts James Lawther and Jimmy Barber are joined by Rachael Edmondson-Clarke to dive into the importance of understanding and aligning personal and organisational values to boost performance and enjoyment at work. Rachael explains how clarifying personal values can significantly impact your happiness and satisfaction, leading to a more fulfilling career and life. She guides James and Jimmy through a values elicitation exercise, demonstrating how to identify and align those values with actions and decisions. They also discuss the dangers of organisations claiming they value something when they don't. You'll also … [Read more...]
What is Systems Thinking?
Season 2 Episode 8: Rob Wilson Explains This week, we are lucky to have Rob Wilson, Co-Founder of Service Economics, as a special guest. Rob has 20+ years of experience leading and transforming service operations across various sectors and is an expert in Systems Thinking. This approach can help transform how you think about doing your job, and it has some stunning results. However, it has been surrounded by mystique and cynicism, as highlighted by the first rule of Systems Thinking – never talk about Systems Thinking! Rob breaks this 'rule' and shows us behind the curtain to understand more about this method and some of the challenges it can help us solve. You'll also get … [Read more...]
The Surprisingly Simple Way to Find Cost Savings
Season 1 – Episode 21: James's Magic Formula This week, we unlock the mystery of cost savings with James's formula for making savings thoughtfully without damaging service—doubters, listen on! We argue that this is something we will all face at some point in our careers, so it's best to get on the front foot and do it the right way. James has spent decades (he is that old!) working out the most effective way of approaching cost saving, and here he shares his approach so you can avoid some of the mistakes we've made in the past. If you need help becoming more efficient and effective and reducing costs, contact jimmy@ajobdonewell.com or james@ajobdonewell.com. … [Read more...]