Season 2 – Episode 41: What Do the Computers Think? In this episode, hosts James Lawther and Jimmy Barber discuss the impact of AI on contact centres and back-office jobs. This follows a question from Rob, a member of the audience, who asked about the potential for AI to reduce contact centre jobs by a claimed 80-90% in the next year or two. The hosts share insights from a former guest, Alex Alexander's AI team, and James interviews Google's Gemini to discover if the AI themselves believe they will put us all out of a job. This is all balanced with a bit of real-world experience of tech transformations. Check out the episode and see what they conclude - Are the robots taking … [Read more...]
Is AI Transformative Tech or Management Fluff?
Season 1 – Episode 31: Is it Transformative Tech or Management Fluff? Today, we have a special guest, Alex Alexander, to discuss Gen AI. Alex runs a tech start-up, Xoots and has a glittering career in technology across Europe, working for brands including Emirates and Net A Porter. He's advised companies and governments on all things AI and we are lucky to have him join us to explore this hot topic.He will help educate you on what Gen AI is and how it works, explore some of its uses and potential, and finally, Alex will share his insights on how you can get started and exploit the power of Gen AI.If you've wondered what it is or how to start on the journey, you mustn't miss the … [Read more...]