Season 2 – Episode 9: Changing People's Thinking is Hard. With Rob Wilson. A second episode, in which Rob Wilson (Co-Founder of Service Economics) shares his insights into Systems Thinking – an approach that can help transform how businesses work. We discuss how you can change the way you think about your system (or organisation) to improve customer and staff outcomes. Rob's advice is easy to understand and pragmatic, and it's immediately apparent how it will radically improve performance. Plus, you don't need to wait for the next Apple Event (pun intended) to find out what the must-have gadget is this Autumn, as James shares his latest acquisition! To find out more, … [Read more...]
What Gets Measured Gets Done
Season 1 – Episode 3: The Power of Numbers Jimmy and James discuss the impact of measures and how to use them. They discuss the power and pitfalls of measuring performance and progress. Ever experienced targets at work? Unintelligible coloured graphs? A metrics storm of measures and wondered why things aren't getting better. This is the podcast for you….. Transcript Episode 3: What Gets Measured Gets Done [00:00:00] James: hello, I'm James. [00:00:04] Jimmy: Hi, I'm Jimmy. [00:00:05] James: Welcome to A Job Done Well, [00:00:08] Jimmy: The podcast about the world of work and how to improve the daily grind. Well, James, how has your … [Read more...]
The Power of Purpose
Season 1 – Episode 2: Making Your Work Meaningful Are corporate mission statements essential or are they just so much hot air? That genuinely depends on what they say. We all need a purpose or goal in life, so it might as well be a good one. Transcript Episode 2: Giving Your Work Meaning - Being Clear About its Purpose [00:00:00] James: Hello. I'm James. [00:00:05] Jimmy: Hi, I'm Jimmy. [00:00:07] James: Welcome to A Job Well Done. [00:00:09] Jimmy: to a podcast about the world of work and how to improve the daily grind. Welcome to a job well done podcast. [00:00:18] James: A job done well, not a job well … [Read more...]