Season 3 – Episode 20: With John Seddon Welcome to the 100th episode of A Job Done Well—where we celebrate the art of calling out corporate nonsense and replacing it with something that actually works. This week, we’re joined by John Seddon, a management thinker so influential he’s got his own Wikipedia page (unlike James, who may or may not have written his own). John’s spent decades proving that traditional management—targets, incentives, standardisation—doesn’t just fail to improve performance; it actively makes things worse. John’s approach is simple: stop incentivising the wrong things. Most organisations reward behaviours that undermine their own goals. Engineers rushed to fix … [Read more...]