Season 1 – Episode 33: Insights From Seán Keane We continue our series of episodes focused on answering the critical question –What Is the State of Customer Experience Today? As 81% of the UK’s economic output comes from the service industry, understanding how to improve customer experience has never been more critical. We will be asking guests for their perspectives on the following questions: We are lucky to have insights on these questions from Seán Keane, who has led, grown and sold CX technology and consulting businesses and has a strong background in Op Model design, technology and process. He’s led complex programmes and teams for companies like Davies Group, Ember and Capgemini on … [Read more...]