Season 1 – Episode 30: Virgin Media Case Study This week, we continue to explore the UK Customer Experience. The country's service economy employs 80% of the workforce, so understanding and enhancing customer experience is crucial. We conduct a 'shallow dive' (or maybe a snorkel) into Virgin Media, examining its history and origins, as well as customer feedback on their experiences. What lessons can we draw from such a giant corporation? Expect the usual mix of anecdotes, statistics, and insights to provide some food for thought and ideas to ensure you're delivering the best customer service! Learn the importance of thinking about design from a customer's perspective (obvious but … [Read more...]
The Power of Purpose
Season 1 – Episode 2: Making Your Work Meaningful Are corporate mission statements essential or are they just so much hot air? That genuinely depends on what they say. We all need a purpose or goal in life, so it might as well be a good one. Transcript Episode 2: Giving Your Work Meaning - Being Clear About its Purpose [00:00:00] James: Hello. I'm James. [00:00:05] Jimmy: Hi, I'm Jimmy. [00:00:07] James: Welcome to A Job Well Done. [00:00:09] Jimmy: to a podcast about the world of work and how to improve the daily grind. Welcome to a job well done podcast. [00:00:18] James: A job done well, not a job well … [Read more...]