Season 3 – Episode 10 In the latest episode of "A Job Done Well," James Lawther and Jimmy Barber confront a polarising topic: Process Improvement. They tackle the central debate—is it essential for organisational health, or simply bureaucratic overhead? 1. The Core Conflict: Necessity vs. Bureaucracy Jimmy admits to a strong aversion to "process," associating it with endless documentation. James argues the opposite: that effective processes are the indispensable structures supporting successful businesses. The hosts explore the common resistance to process and why, despite its reputation, it remains fundamental to achieving results. 2. Actions for Better … [Read more...]
Making A.I. Work for You
Season 3 – Episode 1: With James Crawford We're back for season 3 with a muddle of James's! To kick the season off, hosts James Lawther and Jimmy Barber explore how we can all use artificial intelligence at work with special guest James Crawford. Unless you're living under a rock, you'll be aware of the promise of AI revolutionising the workplace. This tends to focus on how organisations, governments, or public services will utilise AI and automate various jobs. Today, we explore how we as individuals can use AI to help us get ahead and revolutionise how we work. AI expert James Crawford shares his 5P's model and also explains which AI systems work best for specific jobs. He then … [Read more...]
The Cleaner Who Knew More Than the CEO: The Power of Continuous Improvement
Season 1 – Episode 4: Your People Hold the Answers This week on A Job Done Well, Jimmy Barber and James Lawther dismantle the myth that continuous improvement is just for process geeks. Using examples from British Cycling’s marginal gains to the chaos of NHS operating theatres, they reveal how small, strategic tweaks—backed by data, observation, and a willingness to challenge convention—can transform performance. No buzzwords, no grand transformation programmes, just practical, often counterintuitive ways to get better at what you already do. The hosts expose the pitfalls that derail improvement: the HiPPO (Highest Paid Person’s Opinion) syndrome, the fear of looking stupid, and the … [Read more...]