Season 2 Episode 8: Rob Wilson Explains This week, we are lucky to have Rob Wilson, Co-Founder of Service Economics, as a special guest. Rob has 20+ years of experience leading and transforming service operations across various sectors and is an expert in Systems Thinking. This approach can help transform how you think about doing your job, and it has some stunning results. However, it has been surrounded by mystique and cynicism, as highlighted by the first rule of Systems Thinking – never talk about Systems Thinking! Rob breaks this 'rule' and shows us behind the curtain to understand more about this method and some of the challenges it can help us solve. You'll also get … [Read more...]
How to Solve the Cost vs Service Conundrum
Season 1 – Episode 9: It Is Much Easier Than You Think This week, we tackle the challenge of balancing cost and service delivery. Organisations and teams often struggle with this challenge, so we explore why and then explain how you can have your cake and eat it too. If you enjoy this episode, please check out our other episodes, follow, like and review the show. If you have any questions, comments or thoughts on what we discuss, please drop us a line at Jimmy@ajobdonewell.com or James@ajobdonewell.com Further Information Cost Versus Service Quality Handout. Transcript James: 0:03 hello, I'm James. Jimmy: 0:04 Hi, I'm Jimmy. James: 0:05 Welcome to A … [Read more...]