Season 2 – Episode 24: With Bernie Smith This week, we are joined by KPI Guru Bernie Smith - world-renowned expert and author of 21 books...Bernie has made a career out of successfully helping people from across the globe to identify how they use KPIs to unlock performance.  In this first episode, Bernie shares how to identify the KPIs that will give you the edge with practical insights and engaging stories. It is hard to believe that KPIs can be so interesting. And, of course, we'll get another dose of smugness from James as his Volvo and its heated seats give him the edge this winter! Next week, Bernie will be back to help us unlock the 'gold bar' KPIs. Further Information A … [Read more...]