Season 3 – Episode 028: With Ed Wells Let’s be honest: most managers don’t know how to solve problems. They spend their days firefighting issues they don’t understand, slapping on plasters, and praying the next disaster waits until they are on holiday. Enter Ed Wells, Chief Strategy Officer of What Caused This, who’s here to explain why your organisation’s approach to problem-solving is probably as effective as the proverbial chocolate teapot. This episode explains the messy, often ignored world of root cause analysis—not just as a buzzword, but as a way to stop repeating the same mistakes. Ed breaks down why complexity isn’t going away, why your quick-fix mentality is costing you more … [Read more...]