Season 1 – Episode 25: Introducing the Four Questions Today, we start a series of episodes focused on answering the critical question –What Is the State of Customer Experience Today?  As 81% of the UK's economic output comes from the service industry, understanding how to improve customer experience has never been more important.  Every few weeks, we will be asking guests for their perspectives on the following questions:  What's the state of customer experience? Why do you think that? Who provides a good customer experience? How would you improve the customers' experience? To kick things off, we will give our perspectives on these questions. … [Read more...]