Season 2 Episode 8: Rob Wilson Explains This week, we are lucky to have Rob Wilson, Co-Founder of Service Economics, as a special guest. Rob has 20+ years of experience leading and transforming service operations across various sectors and is an expert in Systems Thinking. This approach can help transform how you think about doing your job, and it has some stunning results. However, it has been surrounded by mystique and cynicism, as highlighted by the first rule of Systems Thinking – never talk about Systems Thinking! Rob breaks this 'rule' and shows us behind the curtain to understand more about this method and some of the challenges it can help us solve. You'll also get … [Read more...]
The Doctor Can See You Now
Season 2 – Episode 7: Lessons from the NHS and Solutions for Every Workplace In last week's episode, we discussed the issues highlighted in Lord Darzi's report on the current state of the NHS and concluded that many are common to other organisations and teams. This week, we share some of the solutions we've found that can help overcome these challenges, from breaking a backlog to finding the best opportunities for improvement. We also discuss how Jimmy regresses to childhood to stay mentally fit whilst James opts to do what he's told to stay healthy! To find out more, please get in touch with James or Jimmy. Further Information Summary letter from … [Read more...]
Beyond the Backlog
Season 2 – Episode 6: What Can We Learn from the Current State of the NHS? This week, we discuss Lord Darzi's report about the state of the NHS. The NHS is a crucial part of our lives, both in moments of joy and crisis, and it's widely recognised that it faces significant organisational challenges. But are these challenges unique? We delve into similar problems in other organisations, from perpetual restructuring and backlog management to ignoring customer feedback. Additionally, James recounts his experience trading the sophisticated company at the Southwell Ploughing Festival for the thrills of the waltzer at Nottingham's Goose Fair. Next week, we'll focus on some of the solutions … [Read more...]
How to Master the ‘Art’ of Managing Upwards and Still Sleep at Night.
Season 2 – Episode 5: Advice on the Dark Arts Do you resent those who can 'manage upwards’, or do you simply envy them or feel uncomfortable doing it yourself? In this episode, we discuss the power and value of sensibly managing senior members of your organisation. This skill can aid in career management, ensure tasks are completed well, and allow you to sleep peacefully at night without feeling like a sell-out or sycophant. We offer perspectives on its benefits and share various thoughts and methods for achieving the best possible outcomes for everyone involved. We also discuss the merits of O Beach in Ibiza, the NHS and the risks when forwarding emails... If you or … [Read more...]
Mastering Emotions – Boosting Work Performance and Enjoyment
Season 2 – Episode 4: Advice From Rachael Edmondson-Clarke Following the episode on mood, Rachael Edmondson-Clarke returns to delve into the interconnected topic of emotion. While mood is an internal state, emotions are our responses to external stimuli. They can surprise us and disrupt both performance and relationships. Rachael helps us understand why emotions affect us and how we can manage, select, and alter our natural reactions. We contribute with perspectives on DIY, football, golf, and road rage, but fortunately, Rachael offers more intriguing insights that will help you enhance your performance and enjoyment at work. To find out more, contact Rachael, Jimmy or James. … [Read more...]
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