Season 2 – Episode 6: What Can We Learn from the Current State of the NHS? This week, we discuss Lord Darzi's report about the state of the NHS. The NHS is a crucial part of our lives, both in moments of joy and crisis, and it's widely recognised that it faces significant organisational challenges. But are these challenges unique? We delve into similar problems in other organisations, from perpetual restructuring and backlog management to ignoring customer feedback. Additionally, James recounts his experience trading the sophisticated company at the Southwell Ploughing Festival for the thrills of the waltzer at Nottingham's Goose Fair. Next week, we'll focus on some of the solutions … [Read more...]
Are Operations a Thing of the Past?
Season 2 – Episode 3: Don't Get Left Behind. This week's discussion centres on the future of 'operations' within the U.K., where over 80% of us work in service industries. We delve into potential future scenarios and the historical undervaluing of 'operations'. We also examine the trends that are likely to influence this sector. We ask if A.I. will replace all our jobs and wonder why technological trends don't deliver as promised. Although the world and work will change, the fundamental challenges will persist—achieving cheaper, better, and faster outcomes. The conversation turns to practical operational thinking and the importance of enhancing operational capabilities … [Read more...]
Good Governance Speeds Organisations Up
Season 1 – Episode 18: Can You Make It Sexy, or at Least Useful? Is that impossible, you think? This week, we will examine governance — what it is and why it is essential. What are some of the mistakes made when setting up governance, and how can you ensure it fulfils its vital purpose — ensuring the right things get done, accelerating progress and maintaining quality — without boring the pants off everyone? It's not impossible. Just have a listen… Find out more by emailing jimmy@ajobdonewell.com or james@ajobdonewell.com … [Read more...]
Why Recognition Matters More Than Reward
Season 1 – Episode 15: The Workplace Steroid This week, we discuss our different tastes in pancakes - what does Jimmy’s preference for vegan delights and James’s taste for galettes say about us? We also talk about Reward and Recognition - what is the difference between the two, and what behaviours and outcomes they drive. They’re like steroids. They will turbocharge behaviours, but are they the behaviours you want? Do large corporate incentives work, or are they a waste of money? We also discuss what works, a simple thank you for a job done well (see what we did there) and creating an environment where your staff can feel and be successful. If you have any questions or comments or need … [Read more...]
The Post Office Scandal
Season 1 – Episode 13: It Could Never Happen Here... The Post Office Scandal is one of the biggest miscarriages of justice the UK has seen. It has had tragic consequences for its many victims, and the fight for compensation is ongoing. Could it have happened where you work? Jimmy and James discuss what caused the scandal and what should happen next. The incident highlights the importance of understanding what's happening around us. So join us and reassure yourself that your management team would never create such a dire situation, would they? Here's an opportunity to learn from the mistakes of others. For any questions or if you need help ensuring you're not repeating the mistakes of … [Read more...]