Season 2 – Episode 2: Advice From Rachael Edmondson-Clarke This week, we are joined by Rachael Edmondson-Clarke, an expert in Leadership Psychology and Biology. Rachael shares some fascinating insights on mood and how it can impact performance. Listen in to understand what mood means, how it affects you, and how you can manage yourself to deliver peak performance. Plus, you can learn which of us is the moodiest. Rachael is well worth listening to as a speaker and authority on behavioural change. She will help you become 10% better at work! To find out more, contact Jimmy, James or Rachael. … [Read more...]
Masterful Manager or Inspirational Leader?
Season 2 – Episode 1: Management vs. Leadership, Understanding the Overlap In this kick-off episode of season two of 'A Job Done Well,' James, Jimmy, and guest Amanda explore the distinction and overlap between management and leadership. We discuss how the business pendulum has swung toward leaders and leadership training and away from management. Has leadership become an overplayed idea? Would your business benefit from some good old-fashioned management? Listen as we delve into the role of leadership in motivating staff and setting direction. Is it a critical skill or just H.R. baloney? Should you focus on managing your systems or leading your staff? Maybe you should do both, or is it … [Read more...]
The Economics of Customer Service
Season 1 – Episode 33: Insights From Seán Keane We continue our series of episodes focused on answering the critical question –What Is the State of Customer Experience Today? As 81% of the UK’s economic output comes from the service industry, understanding how to improve customer experience has never been more critical. We will be asking guests for their perspectives on the following questions: We are lucky to have insights on these questions from Seán Keane, who has led, grown and sold CX technology and consulting businesses and has a strong background in Op Model design, technology and process. He’s led complex programmes and teams for companies like Davies Group, Ember and Capgemini on … [Read more...]
Why Continuous Improvement Programmes Fail
Season 1 – Episode 29: Insights from Hugh Alley If you have worked in a large organisation, you will have seen continuous improvement initiatives come and go with alarming regularity. Everybody knows continuous improvement is a good idea, yet few organisations can pull it off. This week, we talked with Hugh Alley about why these initiatives fail and what organisations need to do differently to see them succeed. James tells his worst joke (to date), and we discover why most managers cause continuous improvement initiatives to fail. To find out more, click on "Additional Information" below, or contact us at jimmy@ajobdonewell.com and james@ajobdonewell.com Further … [Read more...]
The Simple Habits That Make Managers More Effective (With Hugh Alley)
Season 1 – Episode 26: Things You Wished You'd Known Were you taught how to manage the work? We are all trained on the technical aspects of a job and the leadership of a team, but we are rarely taught how to manage the actual work. Managing work is vital whether you're a first-line manager or running the country! To provide valuable insights on the best way to manage and improve your teams and their work, we are lucky to have Hugh Alley, a successful author who has trained over 1,000 supervisors in his time, as this week's guest.Hugh shares the background and structure of 'Training Within Industry', which has the potential to dramatically improve team performance.Enjoy this … [Read more...]