A Job Done Well

for managers caught in the middle

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Why Your Suppliers Should Be Your Best Partners

Supplier Management

Season 1 – Episode 24: Unlock Value by Turning Suppliers Into Partners Every organisation relies on others to be successful. So this week, we discussed the importance of suppliers in delivering on your purpose, strategy, and performance, as well as why most organisations create relationships with their suppliers that don't work for either party. We suggest seven golden rules for turning 'suppliers' into 'partners'. Follow these 'rules' to unlock value, performance, and innovation and create a better working environment. You will always be hamstrung trying to deliver to your customers without your suppliers, so work towards mutually satisfying relationships. … [Read more...]

The Surprisingly Simple Way to Find Cost Savings

contact centre cost calculator

Season 1 – Episode 21: James's Magic Formula This week, we unlock the mystery of cost savings with James's formula for making savings thoughtfully without damaging service—doubters, listen on! We argue that this is something we will all face at some point in our careers, so it's best to get on the front foot and do it the right way. James has spent decades (he is that old!) working out the most effective way of approaching cost saving, and here he shares his approach so you can avoid some of the mistakes we've made in the past.  If you need help becoming more efficient and effective and reducing costs, contact jimmy@ajobdonewell.com or james@ajobdonewell.com. … [Read more...]

Corporate Jargon

Season 1 – Episode 17: Corporate Jargon Is It Just Buzzword Bingo? This week, we take a 30,000-foot view and deep dive into corporate language. If it's only Buzzword Bingo, why do 75% of us use it? We add value by granularising the different types of language and circle back to find the upsides of this blight of the modern workplace. It has a place and use, but net-net, it should be handled with care! The ball is in your court. If we missed anything, give us a heads up and reach out to jimmy@ajobdoneell.com or james@ajobdonewell.com … [Read more...]

The Post Office Scandal

Willful blindness

Season 1 – Episode 13: It Could Never Happen Here... The Post Office Scandal is one of the biggest miscarriages of justice the UK has seen. It has had tragic consequences for its many victims, and the fight for compensation is ongoing. Could it have happened where you work? Jimmy and James discuss what caused the scandal and what should happen next. The incident highlights the importance of understanding what's happening around us. So join us and reassure yourself that your management team would never create such a dire situation, would they? Here's an opportunity to learn from the mistakes of others. For any questions or if you need help ensuring you're not repeating the mistakes of … [Read more...]

Why Most Transformations Fail

Season 1 – Episode 12: Why Your Transformation Projects Fail This week, we discuss the trend for transformation.  What do we mean when we talk about 'Transformation'?  Whilst we agree that the need to 'transform' is a given in the ever-changing world, does this need to be done via large-scale IT projects? We bring to life some of the pitfalls and lessons we've learned from past experiences and discuss alternative approaches that may get you the outcome you need without the cost of an extensive programme. We then conclude with some hints and tips for running successful transformation programmes if that's the route you decide to take.  If you have any questions, would … [Read more...]

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