Season 1 – Episode 23: What Is It and How Can You Develop It? This week, we talked to our resident L&D Guru, Amanda Gilbert, about Emotional Intelligence (EQ). What is it, why should you use it, what are the risks, and how can you develop it? Jimmy was put out by Rishi Sunak's lack of EQ when he trashed the credibility of his favourite trainers. James struggled to see the problem (he still can't spell empathy). If you've ever wondered about EQ and want to learn how to develop yours and improve your relationships, listen on. Sources and extra material are available below. … [Read more...]
Performance Appraisals
Season 1 – Episode 22: How to Survive, Thrive in or Change Your Performance Appraisal System This week, we look at Performance Appraisals. Dating back to the 3rd century, these systems try to solve many of an organisation's performance management and leadership challenges but often destroy more value than they create. We look at the pros and cons of the process and, if you have the opportunity, discuss some of the things to consider when improving it. Most importantly, if you cannot change your organisation's approach, we discuss how you can at least survive the annual process and maybe even thrive and get the best results for you and your team. If you've got any questions or comments or … [Read more...]
Contact Centre Cost Saving
Season 1 – Episode 21: James's Magic Formula This week, we unlock the mystery of cost savings with James's formula for making savings thoughtfully without damaging service—doubters, listen on! We argue that this is something we will all face at some point in our careers, so it's best to get on the front foot and do it the right way. James has spent decades (he is that old!) working out the most effective way of approaching cost saving, and here he shares his approach so you can avoid some of the mistakes we've made in the past. If you need help becoming more efficient and effective and reducing costs, contact jimmy@ajobdonewell.com or james@ajobdonewell.com. … [Read more...]
Dysfunctional Organisations
Season 1 – Episode 20: Do They Really Exist? This week, we looked at dysfunctional organisations and the behaviours they encourage. We discussed what that looks and feels like and how it impacts you. More importantly, we talked about how you can manage it. All organisations go through dysfunctional periods, though, as we discovered, dysfunction is in the eye of the beholder. So, being able to work effectively (and thrive) through dysfunctional times and ensuring it doesn’t affect your organisation or team is a vital capability we should all develop. To find out more, contact jimmy@ajopbdonewell.com, or james@ajobdonewell.com … [Read more...]
Are You a Curious Leader?
Season 1 – Episode 19: Or Just Plain Odd? This week, our resident Learning and Development Guru, Amanda Gilbert, joins us again for the third episode in our Leadership series. We explore the subject of Curious Leadership (and we don't mean odd!) We conclude that this is a practical part of any leader's toolkit. It can have a positive impact if used correctly and at the right time. We share a helpful model to understand and assess your own levels of curiosity, some of the upsides and downsides to this approach, and, most importantly, how you can become more curious. If you need any help exploring or developing your personal or your team's curiosity, then get in touch at … [Read more...]
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