Season 1 – Episode 35: The Director's Cut Join us for highlights from our inaugural season as we aim to enhance work performance and enjoyment. We'll revisit some standout moments and reflect on what we learned. Plus, don't miss an outtake disguised as a 'Director's Cut', which reveals how our performances can spiral into chaos yet emerge sounding almost professional post-editing. Listen in as James recounts tales of his worst boss and his penchant for Deming quotes. Try to guess who is going on holiday to Ayia Nappa and Ibiza and who will live the middle-class dream and head to the South of France in a Volvo. We're also excited to preview the intriguing topics we'll explore in Season 2, … [Read more...]
Is AI Transformative Tech or Management Fluff?
Season 1 – Episode 31: Is it Transformative Tech or Management Fluff? Today, we have a special guest, Alex Alexander, to discuss Gen AI. Alex runs a tech start-up, Xoots and has a glittering career in technology across Europe, working for brands including Emirates and Net A Porter. He's advised companies and governments on all things AI and we are lucky to have him join us to explore this hot topic.He will help educate you on what Gen AI is and how it works, explore some of its uses and potential, and finally, Alex will share his insights on how you can get started and exploit the power of Gen AI.If you've wondered what it is or how to start on the journey, you mustn't miss the … [Read more...]
What Is the State of Customer Experience Today?
Season 1 – Episode 25: Introducing the Four Questions Today, we start a series of episodes focused on answering the critical question –What Is the State of Customer Experience Today? As 81% of the UK's economic output comes from the service industry, understanding how to improve customer experience has never been more important. Every few weeks, we will be asking guests for their perspectives on the following questions: What's the state of customer experience? Why do you think that? Who provides a good customer experience? How would you improve the customers' experience? To kick things off, we will give our perspectives on these questions. … [Read more...]